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Shipping & Returns

 

Shipping

 

 

 

Shipping Charges 

We can ship to virtually any address in CANADA and U.S. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping is not available for APO/FPO and P.O Box addresses due to shipper restrictions.

At this time, we do not ship to Puerto Rico, Guam, Hawaii or Alaska.

 

Most orders are shipped within 2 business days from the order date. Orders placed on weekends and holidays are processed on the next business day.

 

With a minimum purchase of $49 or more at AOneBeauty.com, shipping is no cost to you. This free shipping offer applies Regular ground shipping only. In order to get free ground shipping, you must purchase a total of $49.00 worth of merchandise only before taxes, shipping and handling. *

 

Under $49 total, you can select one of below shipping methods for shipping.

 

*Free shipping promotion is not available for Nunavut, Yukon, Northwest Territories and U.S addresses.

 

   

Shipping Methods

We offer the following shipping methods:

  • Regular Shipping : Canada Post (5 to 10 business days) or Courier Ground (3 to 8 business days)
  • Express Shipping: (3 to 5 business days)*

*Express shipping is not available for Nunavut, Yukon,  Northwest Territories & U.S. addresses.

 

Please note:

  • Your items may ship separately and arrive at different times.
  • All prices shown are in Canadian Funds

 

Shipping Charges (Within Canada)

 

Order Amount

Regular Shipping & Handling   (5-10 Business Days)

Express Shipping & Handling   (3-5 Business Days)

 

$0 - $24.99

  $9.99

$20.99

 

$25 - $48.99

$12.99

$23.99

 

$49 - $99.99

*Free

$27.99

 

$100 - $149.99

*Free

$32.99

 

$150 - $199.99

*Free

$37.99

 

$200+

*Free

$41.99

 

Nunavut, Yukon, and the Northwest Territories (Canada)

 

Order Amount

Regular Shipping & Handling   (5-10 Business Days)

 

$0 - $24.99

$22.99

 

$25 - $49.99

$25.99

 

$50 - $99.99

$28.99

 

$100 - $149.99

$31.99

 

$150 - $199.99

$35.99

 

$200+

$39.99

 

 

Shipping Charges (Within U.S.)

 

Order Amount

Regular Shipping & Handling   (3-7 Business Days)

 

$0 - $24.99

$18.99

 

$25 - $49.99

$22.99

 

$50 - $99.99

$26.99

 

$100 - $149.99

$30.99

 

$150 - $199.99

$34.99

 

$200+

$38.99

 

  • U.S. customs may apply import duties or other fees for orders shipped to an address within the U.S. These additional duties and fees are the responsibility of the purchaser.

 

 


Returns Policy

 

Final Sales:

  • All sales of E-gift certificates and items marked as Sale are FINAL. For hygenic purposes, all wigs and hair pieces are FINAL SALE. Final Sale items cannot be returned for exchange, credit, or refunds.
  • You may return unused, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
  • We do not refund original shipping costs with the return by customer's decision not our error.
  • If your product is a beauty appliance, full credit will only apply to those items that are returned with all parts included as originally shipped. Refunds will be made by the same method used for your purchase. You can check your account by logging in on AOneBeauty.com or by contacting us directly.
  • You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Return Instructions

  • If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the "My Account" menu and click the "Return Items" button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
  • Download and Fill out Return Form.  Include your name, e-mail address, and phone numbers so that we can contact you, if necessary.
  • Package your return item in the manufacturer's product box and AOneBeauty.com packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
  • Mail your return via Canada Post Service or other carrier service.
  • You will receive an email confirmation when your return is processed.

It takes up to 30 days to process the return and credit your account, or to issue an online store credit if you are a gift recipient.

We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.

 

Exchanges

Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped. Exchanges by mail are not permitted for returns from APO/FPO, and International addresses. Should you receive damaged, defective, or the wrong item(s), please contact our customer service within 72hours of receiving the product then return the merchandise within 14 days from the shipped date to our Online Returns address. We will refund the return shipping if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note only standard carrier services or Canada post Regular shipping will be refunded. To ensure proper processing, please select the appropriate Return Reason Code listed on your Return Form. In addition, please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unused, unaltered, and unwashed with all tags attached.